USCAA

· Oversees the Assistant Director of Athletics Ticketing and Sales. · Oversees the sales operations for Alumni Gym Facilities, Personal Trainers, fitness classes, Club Sport, and other paid services as required. · Creates and maintains exceptional customer service environment- has a demonstrated knowledge of sales office operations. · Cooperates with area managers to oversee staff, direct operations to meet area goals, · Schedules outward facing sales representatives and call center staff. · Generates and implements new initiatives for ticket and service sales in Athletics. Provides consultation services related to pricing and sales strategies to all sales departments. · Participates in the daily oversight of operations for the Sales Office · Generates and implements long term and/or short-term procedural modifications. Provides information and necessary support services to other areas of the Athletic Department.

Ticket Sales and Game Management • Ensures policies and procedures are implemented, approved, and monitored for the sale and allocation of tickets for ticketed varsity sports. • Responsible for ongoing communication with ticket purchasers, including on sale and renewal deadline notifications, date and time changes and other communications relevant to ticket purchasers. · Approves all complimentary and discount ticket requests. Directs and oversees player complimentary admission procedures to ensure compliance with Ivy and NCAA regulations. · Ensures adherence to all ticket policies and procedures to comply with NCAA and Ivy League regulations. Creates and implements new policies and procedures for ticketing initiatives. · Serves as liaison to the various Athletic Department offices to explain Ticket and Sales Office policies and procedures relevant to day-to-day operations and upcoming events. · Develops and implements all ticket pricing and packaging strategies. · Develops venue-seating plans for alumni, students, faculty/staff, sponsors, VIPs, and public. · Recruits and hires game-day staff and approves staff payroll · Manages, in cooperation with the Assistant Director of Ticketing and Sales, event ticketing and game access which includes nights and weekends.

Budget and Financial reconciliation · Manages sales office budget · Maintains files for upcoming and past events. Annotates files regarding complimentary tickets and seats which need to be held for technical requirements, VIP seating and other reasons. · Submits financial documentation for reimbursement and consignment ticket sales. · Reconciles all sales and maintains PCI compliance of all sales departments including providing training and hardware for all credit card sales · Distributes all funds from sales to appropriate department budgets • Maintains and provides access to handheld credit card machines for use across the entire department including reconciliation of revenue to appropriate budgets. • Reconciles cash receipts, cash boxes, and change funds for daily operations.

Hardware/Software/Database administration • Troubleshoots software problems within AudienceView and for hardware including Ticket scanners, printers, and computers. • System Administrator for sales software and database · Configures sales, software access, reporting, email marketing communication and consultation for all sales within athletics including Ticketing, PE & FLIP, Facilities Memberships and lockers, merchandise, point of sale, and Boss tennis center (other as needed) · Maintains and ensures meeting of industry standards for all software and hardware in the ticketing and sales office. · Maintains mailing lists and manages communication via targeted emails for ticketing and sales related notifications. • Serves as liaison between athletics and the college controller’s office • Maintains online sales website for all sales items, classes, memberships, etc. • Provides Customer Record management for all sales departments- ensures accuracy of accounts and requirements for mailing lists, email communications and sales use. • Reports on sales for each department quarterly and as requested, responsible for reporting all information from software database for each departments sales analysis.

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

• Knowledge of accounting and ticketing procedures
• Excellent organizational and communication skills.
• Ability to interact with faculty, staff and public in a professional manner
• Computer knowledge required.
• Commitment to diversity and to serving the needs of a diverse populations.
• Bachelor’s degree

• Five years of financial/accounting, preferably in ticket sales; experience with a computerized ticketing system preferred.