USCAA

The Director of Ticket Operations works to ensure that the Louisiana Tech Ticket office operates effectively and efficiently. The position also works to ensure that University assets are protected through adherence to applicable external and internal regulations.

Duties and Responsibilities •Provide exemplary customer service to Louisiana Tech athletic supporters •Assist in the oversight of ticket office interns and student workers •Build and maintain ticket manifests and develop additional ways to promote Louisiana Tech athletic events •Assist in managing all aspects of game operations for various athletic department events as assigned •Answer phone calls and emails from customers in a timely and efficient manner •Compile reports to ensure that all measured tasks/goals for revenue and operations are met in an efficient manner •Additional responsibilities as assigned by Assistant Athletic Director of Ticket Sales and Services •Assist marketing personnel with the development of sales and support materials •Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations

Minimum Qualifications •Possess a bachelor’s degree, master’s degree preferred; collegiate athletic experience preferred •Capable of working nights and weekends when needed •Strong oral and written communication skills •Knowledge of communication and marketing best practices •Organizational skills and ability to handle multiple tasks and details effectively •Ability to effectively interact with a wide variety of constituencies •Maintain a thorough knowledge of NCAA, C-USA, and Louisiana Tech rules and regulations •Ability to meet established deadlines •Proficient knowledge of Ticketmaster ticketing system or similar software •Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Louisiana Tech University is an Equal Opportunity / Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. Women and minority candidates are encouraged to apply. Review of applications will begin immediately and will continue until the position is filled.