Position Description • Manage all facets of ticket operations for the Athletics Department • Coordinate ticket sales campaigns with the External Relations team to ensure maximum ticket revenue donor contributions for all NAU athletic events • Prepare season ticket renewals and mailings, including invoicing • Process ticket, donation and special event payments • Compile reports and administer accounting and auditing controls for ticket operations • Steward and retain all current season ticket customers • Working in tandem alongside Learfield IMG Ticket Solutions staff, actively prospect and cultivate ticket sales opportunities, including contact with area businesses and in-person appointments to sell season tickets, partial plans, group tickets • Develop strong policies and procedures for ticket operations • Maintains filing and record keeping systems to ensure financial compliance. • Serve as liaison with combined university box office • Updates university event ticketing data and web presence to ensure access to accurate and timely information. • Execute priority seating and parking for athletic donors • Ensure compliance with all NCAA, Big Sky, and departmental rules • Oversee game management functions for ticket operations and coordinate with departmental administrators to ensure adequate staffing for NAU athletic events; coordinate special event ticketing process • Manage the department’s outbound email marketing efforts, including managing audience lists, creation of copy and content, and oversight of email calendar in conjunction with sales timelines and efforts • Provide superior customer service and be a positive representative of NAU and NAU Athletics • Additional responsibilities as assigned.
Associate’s or Bachelor’s degree
3-5 years of relevant experience
1-2 years of demonstrated experience working within an intercollegiate athletic department
Experience in creation of ticket sales campaigns, including season ticket renewal strategies, single game, and specialty promotions
Strong knowledge of Microsoft Word and Excel
Working knowledge of Adobe Photoshop
Employer will assist with relocation costs.
Internal Number: 605507
About Northern Arizona University
Northern Arizona University has a student population of 31,073, including approximately 23,000 on its main campus in Flagstaff and the remainder at more than 20 locations statewide and online.
Committed to a diverse and civil working and learning environment, NAU has earned a solid reputation as a university with all the features of a large institution but with a personal touch. NAU carefully balances teaching, scholarship and service with a faculty and staff dedicated to each student’s success. All faculty members are expected to promote student learning and help students achieve academic outcomes.
While our emphasis is undergraduate education, we offer a wide range of graduate programs and research that extend to such national concerns as forest health and bioterrorism. Our institution has carefully integrated on-campus education with distance learning, forming seamless avenues for students to earn degrees.
Flagstaff has a population of about 70,000, rich in cultural diversity. Located at the base of the majestic San Francisco Peaks, Flagstaff is 140 miles north of Phoenix at the intersection of Interstate 17 and Interstate 40. With its elevation of 7,000 feet and four...-season climate, Flagstaff is ideal for year-round outdoor activities. Nearby attractions include the Grand Canyon, Lowell Observatory, Oak Creek Canyon, Sedona, Monument Valley, Sunset Crater, Meteor Crater, and Arizona Snowbowl.
The university is committed to a diverse and civil working and learning environment.
For information about diversity, access and equity at NAU, see the Center for University Access and Inclusion webpage.
The Northern Arizona University Department of Intercollegiate Athletics sponsors 15 men's and women's NCAA Division-I programs with more than 350 student-athlete participants. The university is a member of the Big Sky Conference for all sports with the exception of women's swimming and diving, which competes in the Western Athletic Conference (WAC).
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.