Under the supervision of the Assistant Athletics Director for Ticket Operations, the Assistant Director of Ticket Operations will assist in all aspects of ticketing operations and fulfillment for the Athletics Ticket Office. Duties will include but are not limited to:
Manage the hiring, termination, training, and supervision of part-time office and event staff. Responsible for scheduling part time staff to ensure adequate coverage of the ticket office and events. Approximately 15 staff members.
Provide assistance to full-time staff (Development, Annual Giving and Administration) in various ticketing and fund development applications on the Paciolan system.
Assist with setup and maintenance of ticketing system (events, venue layouts, print layouts, database management, priority points, email communication).
Assist with setup and management of student-athlete complimentary ticket requests through ARMS.
Respond to emails submitted to email@example.com and assist with incoming phone calls.
Work independently and act as the primary component in the decision making process.
Assist with season and single game ticket sales and mailings.
Process payments for Team Makers (annual giving) and season ticket renewals.
Reconciliation of event ticket sales and receipts.
Assist with management of major university and NCAA championship athletics events as needed. Requires evening and weekend hours for events as well as additional evening and weekend hours for event preparation and set-up. Set-up and preparation are critical to the success of the events and the Athletics department. Errors can result in significant loss of revenue and severe negative public relations.
Assist with set-up and management of all single game on-sales. Includes advance set-up of online ticketing system as well as management of inventory, troubleshooting during the on-sale and reconciliation of receipts upon completion.
Preparation and reconciliation of summer Redhawk parking money.
Supervise USA Wrestling ticket sales and distribution of media credentials.
Provide assistance to Events and Operations during regularly scheduled events as needed.
Order office supplies and ticket stock.
Provide ticket support for away/neutral site games as needed.
NDSU is an EEO/AA-M/F/Vet/Disability employer. Women and traditionally underrepresented groups are encouraged to apply.
2 years of experience working in intercollegiate athletics
Familiarity with Paciolan ticketing and fundraising platforms
1 year supervising game day/office staff
Internal Number: 2927877
About North Dakota State University
North Dakota State University is a student-focused, land-grant, research university located in Fargo, N.D., with an enrollment of approximately 13,000 students. NDSU is a member of The Summit League and Missouri Valley Football Conference with an affiliate membership in the Big 12 Conference for wrestling.
NDSU has a storied history of athletic success including 28 team national championships since 1965 in football, women’s basketball, wrestling, softball, men’s cross country and women’s indoor track and field.
Since completing a reclassification to NCAA Division I in the fall of 2008, the Bison have won eight football national championships, earned five NCAA men’s basketball tournament berths, made 10 softball regionals and one super regional, three NCAA women’s volleyball postseason appearances, NCAA regionals in baseball, women’s soccer, and men's and women’s golf while producing several All-Americans in track and field, cross country, and wrestling.
For more information about employment at North Dakota State University, visit https://www.ndsu.edu/employment/
NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/ident...ity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, 701-231-7708, firstname.lastname@example.org.