Primary responsibilities for the Assistant Director of Ticket Sales and Operations includes managing ticket sales and operations for assigned sports, meeting and exceeding assigned sales and revenue goals, and assisting in the day-to-day management of the ticket office.
DUTIES AND RESPONSIBILITIES:
Manages ticket sales and operations for assigned sports including building events in ticket system, outbound sales efforts of ticket packages, and management of ticket office on game days.
Assists in the supervision of daily operation of ticket office, including hiring and training game day ticket sellers.
Contributes to the development and execution of a ticketing sales plan for all ticketed sports.
Makes outbound sales calls and sets meetings with prospective clients to sell season, mini plan, group, and single tickets.
Attends networking events to develop and gain new leads for ticket packages.
Develops new leads through database management and prospecting.
Assists with phone inquiries and provides excellent customer service to fans as well as other departments within the campus community.
Coordinates with Compliance office regarding NCAA rules and policies including reporting requirements.
Coordinates with the business office for single game and season-long reconciliation reports.
Collaborates with marketing and development office.
Assists with the ticket sales of all A-10 and NCAA events hosted by the department.
Engages in occasional travel for major games, tournaments, and postseason events.
Performs other related duties as assigned.
Bachelor’s degree in sales, business, marketing, sports management or related field of study from an accredited institution.
Minimum 1 year of ticket office and/or sales experience.
Master’s degree in sales, business, marketing, sports management or related field of study from an accredited institution.
Alternately, the successful candidate will possess any equivalent combination or training and experience which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to the following:
Demonstrated success in growing ticket revenues and building meaningful relationships with clients.
Knowledge of Paciolan or other computerized ticketing system, building seasons and events preferred.
Experience with Microsoft applications such as Excel, Word, PowerPoint, and others.
Ability to maintain accurate financial records.
Ability to work under pressure, multitask, and meet deadlines.
Demonstrated ability to work as a member of a team, as well as the capability of completing projects individually.
Must provide excellent customer service skillset and maintain positive attitude.
Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information.
Knowledge of NCAA rules and regulations.
Must be able to work non-traditional hours including nights and weekends.
Ability to establish and maintain effective working relationships with the University Community.
Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability and willingness to contribute actively to the mission and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
About Duquesne University
Duquesne University is a private, coeducational university located on a bluff above downtown Pittsburgh, Pennsylvania. Founded in 1878 as a Catholic college by the Order of the Holy Spirit, Duquesne is the largest and most comprehensive Catholic university in Pennsylvania, and the only Spiritan institution of higher education in the world. Duquesne is consistently ranked among America's top Catholic universities for its award-winning faculty and a tradition of academic excellence. A coeducational university on a self-contained campus with dramatic views of Pittsburgh's skyline and rivers, the university has students representing nearly every state in the union and 80 nations. Duquesne has a 14:1 student/faculty ratio, and 87 percent of incoming freshman are drawn from the top half of their high school class. Duquesne offers undergraduate and graduate degree programs in natural and environmental sciences, leadership, business, nursing, health sciences, pharmacy, law, education, music, and the liberal arts. Duquesne University offers 6 men’s and 11 women’s varsity sports, including NCAA Division I Basketball, (Atlantic 10 Conference), and Division I-FCS football (Northeast Conference). Learn more about our athletics programs at GoDuquesne.com.