The General Manager is responsible for managing all aspects of the Babson Skating Center, overseeing a team of full and part-time staff members who serve Babson and external community members year-round. This position is responsible for three primary areas of oversight: administrative, operational, and external facing. Administrative responsibilities include organizational matters such as staff scheduling, writing and refining policies & procedures, budget projections and record keeping. This position provides operational oversight of the physical plant, ice maintenance, equipment/heavy machinery, and ensures all areas are properly maintained to foster a safe working environment. External facing responsibilities include areas such as marketing, communication, booking reservations, and managing contract and insurance requirements with clients.
Manages the daily operation and staff of the Babson Skating Center including but not limited to scheduling, maintenance, event management, developing ice rink policies, and working closely with the Associate Director to monitor operating budgets.
Oversees and manages scheduling and marketing of all ice time as well as related notification to users regarding facility protocols, reservation details and payment schedules.
Works closely with the Associate Athletics Director, Internal Operations, to identify new revenue opportunities and oversee all expenditure and revenue related activities; sells, markets, and schedules all ice time and initiates renter contracts. Reports regularly on facility activities and operations.
Maintains and coordinates all aspects of the mechanical and power supply and ensures timely and necessary maintenance.
Coordinates the purchasing needs of the skating center, monitoring and tracking usage of all materials, equipment and supplies.
Coordinates all outside service vendors and secures the best possible situation for the skating center related to physical plant services.
Oversees and supervises game management as needed for all varsity ice hockey contests and other events.
Responsible for the mechanical maintenance of the ice resurfacer, the rink truck, and other vehicles and ice related equipment as necessary.
Responsible for ensuring proper ice field maintenance and maintenance and cleaning of areas surrounding ice such as boards, glass, and bench area.
Oversees and assists in the general maintenance and cleanliness of the skating center including the lobby, officials room, shower and bath, locker room, bleachers (over and under), outer snack bar area, and other areas as assigned.
Establishes and maintains relationship with regional and national rink associations related to the Skating Center.
Manages public relations between customers and rink management.
Oversees the Skating Center Snack Bar and vending machine and is responsible for Board of Health issues, staffing, inventory, maintenance, recycling and daily housekeeping.
Serves as direct point of contact with the Office of Financial Services, overseeing all day-to-day financial aspects of the skating center and actively monitors the cash banks within the facility.
Works closely with all members of the skating center in a team effort on other duties and projects as assigned.
Assumes additional responsibilities as required.
Program Manager, Skating Center
Assistant Manager, Skating Center
Ticket Window and Snack Bar Attendant(s)
Minimum Level of Education Required Bachelor's Degree
Position Knowledge/Skills & Abilities Requirements:
At least 5-8 years of experience managing staff in a business setting.
Strong communication skills (written, verbal and in goal/expectation setting).
Project management expertise.
Strong attention to detail and organizational skills.
Ability to work with a variety of constituencies with a customer-centric focus.
Creates an environment where direct reports have the freedom and security to take initiative; deals with complexities with resilience, resourcefulness, and optimism; and appreciates open mindedness, creativity, and agility in thought and tactics.
Embraces ideas and changes created by all community members.
Facilitates a culture of inclusion and belongingness for all staff members and visitors, with an emphasis on developing programs that reach a diverse skating community.
Works independently to solve problems; looks for opportunities to take on responsibility; takes thoughtful risks; and effectively acts on new and ongoing initiatives, objectives, and solutions to gain sought-after results.
Anticipates and effectively handles change; demonstrates willingness to try new skills and challenging tasks; and is flexible in changing conditions.
Ability to work late evenings and weekends.
Ability to travel on and off campus. Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record; must successfully complete and pass the College's vehicle training program within the first 60 days of employment; annual or more frequent review of employee's driving record based on the College insurer's criteria; and safety training as required by management.
Heavy lifting required (50 pounds and over).
May be required to work when the College is closed during snow emergencies and holidays.
Additional Experience, Skills & Abilities:
Ability to perform vehicle maintenance preferred.
Knowledge of ISI and or USFSA programs and levels preferred.
Knowledge of NCAA Hockey protocols and procedures preferred.
Knowledge of facility scheduling software preferred.
US Ice Rink association CIT or CRA certification preferred.