View the full job description via the application link.
Work Schedule: Monday-Friday 8:00am-5:00pm; special event hours, including nights & weekends, as required
JOB PURPOSE AND FUNCTION Under general direction of the Vice President of Ticketing, the Assistant Ticketing Coordinator will be responsible for assisting in the support of Paciolan system processes, priority ticketing projects and to provide exceptional customer service experience in accordance with the mission of the 12th Man Foundation.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Assist with season ticket renewals, payment processing, new ticket sales, ticket processing, and ticket printing
Assist in fulfillment of priority home and road game tickets
Support the Systems Team with Paciolan processes such as event set up, maintenance, and reporting
Assist with credit card chargebacks
Assist in the training of part-time and student workers
Responsible for scanner inventory, maintenance, and testing at events
Coordinate scanner training and work with event staff to ensure that tickets are properly scanned
Manage resolution efforts for Football and other sports as assigned
Serve as Event Ticket Manager for assigned sport
Provide support to the Donor Service Center in handling ticket-related calls
Assist with responses to the ticketing department general email account
Provide phone coverage as needed
Daily deposits as assigned
Event duties as assigned
Other duties as assigned
Ability to commit to 40 hours of work per week
One to three years of customer service experience required; ticket-specific experience is a plus
Strong desire to work in college athletics or ticket operations
Proficient in all applications of Microsoft Office; experience with internal donor management systems, ticketing systems, and/or CRM a plus
Willingness to work a flexible schedule including weekend, holiday, and evening hours
Ability to travel as needed to complete duties and responsibilities
About Texas A&M University 12th Man Foundation
Named in honor of the famous Texas A&M 12th Man tradition, the 12th Man Foundation strives to continue Texas A&M’s athletic success by funding scholarships, programs and facilities in support of championship athletics.