The Director of Ticket Operations and Analytics serves as a member of the ticket office team and is committed to the excellence and advancement of the Department of Athletics through its strategic plan. This position is responsible for coordinating ticket operations, database and data warehouse management, and implementing strategies for third-party integrations. This position reports to and supports the Senior Ticket Director, Operations & Analytics in all aspects of directing Athletics Ticket Office operations including strategic planning, policy and procedure development, and managing data collection and analysis to help direct marketing and ticketing decision-making processes. Works closely with the Director of Ticket Sales to identify leads and coordinate sales efforts in regard to actionable data. Manages all aspects of ticket operations for Men’s Basketball including event creation, ticket renewals and invoicing, generating ticket print files and seat relocation. Collaborates with other department areas to coordinate ticketing needs for marketing, promotions and game day operations. This position works in a creative and collaborative team environment where change is embraced, and innovation is encouraged.
Bachelor’s degree or an equivalent combination of education and experience; must have at least two years of ticket operations experience in an intercollegiate or professional sports team setting; strong organizational, problem-solving and analytical skills, and a commitment to customer service; ability to multi-task and manage multiple projects simultaneously; effective communication and interpersonal skills to interact with a diverse group of constituents; ability to work flexible hours including evenings, weekends, and holidays. Desired: 3-5 years of experience working in an intercollegiate or professional sports ticket office; one year of experience working with data analytics, data warehouse concepts and CRM platforms; experience working with Ticketmaster products (Archtics, Account Manager, Host).
Applications will be accepted through October 20, 2019. All interested candidates must complete an on-line application at jobs.osu.edu to job requisition #454220. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.
Internal Number: 454220
About The Ohio State University
The Ohio State University Department of Athletics sponsors 36 fully funded varsity teams - 17 for women, 16 for men and three co-educational. The department is committed to providing its more than 1,000 student-athletes with the finest in academic and athletics support in order to ensure a quality and life-enhancing experience. U.S. News and World Report ranks Ohio State as one of the Top 20 public universities and has been recognized for the second year in a row as one of the Chronicle of Higher Education's "Great Colleges to Work For."