Provide service to customers for tickets to Georgia Tech athletic events to include operation of automated ticketing systems, responding to customer inquiries and maintaining associated records. Coordinates ticketed admissions to sporting events.
Utilize Paciolan Ticket Software and train staff on how to utilize all facets of it.
Assist with day-to-day operations of the athletic ticket office.
Help manage internal controls/procedures for ticket office including Paciolan access.
Responsible for daily, weekly and monthly financial reconciliations for all ticketed sports seasons.
Manage daily deposit procedures and open/close daily batches for all employees in Paciolan.
Monitor balance dues for ticket accounts in Paciolan for all sports seasons.
Oversee daily ticket printing for all sports and ticketed events.
Supervise season ticket renewal process for assigned sports.
Assist with student ticketing programs and process.
Assist with aspects of ticketing for Non-GTAA events.
Cooperate with the Athletics compliance office regarding NCAA rules and policies, including reporting requirements, and make a determined effort to ensure that staff and teams are in compliance.
Exhibit the GT Athletics core values of character, excellence, teamwork, and innovation. Promote these values throughout the organization with a focus on fulfilling the GT Athletics mission.
Education: Bachelor's degree or equivalent combination of education and experience
Work Experience: One to two years job related experience.
Skills: This job requires working knowledge of box office operations and related customer service and sales. Use of ticketing software and office related computer applications is required.
Preferred Work Experience: Experience working with Paciolan ticketing platform, strong organizational skills, interpersonal skills and commitment to customer service. Five plus years of experience working in a NCAA Division I Ticket Office
Internal Number: 0180048
About Georgia Tech Athletics
Our NCAA Division I intercollegiate athletics program is one steeped in history and success, while embracing strategic innovation. Tech fans are passionate about their support of their beloved Yellow Jackets and cherish the many traditions involved with the program. The Georgia Tech Athletic Association sponsors varsity intercollegiate athletics competition in 17 sports for the Georgia Institute of Technology.
Located in Atlanta, Georgia, the Georgia Institute of Technology is a leading research university committed to improving the human condition through advanced science and technology. There is no doubt that Georgia Tech stands out as a distinctively different kind of university, one that is eagerly encouraging and developing the revolutionary technologies of the 21st century. Equipped with the extremely rich resources of an outstanding student body and faculty; strong partnerships with business, industry, and government; and support from alumni and friends, Georgia Tech is designing a future of global preeminence, leadership, and service.