The Service & Retention Representative’s main focus is to provide first-class customer service to season ticket holders and Gator Boosters, through timely proactive and reactive relationship building strategies, in order to increase season ticket holder loyalty, customer satisfaction and retention rate. The Representative is responsible for meeting established goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons and upgrades. The Representative will develop excellent relationships with accounts and deliver customized communications, programs and benefits to the Florida Gators fan base. This posting closes on March 1, 2017.
A Bachelor’s Degree plus two years of customer service and/or retention experience in a intercollegiate or professional athletics setting is required. An equivalent combination of education and experience may be substituted in lieu of the degree requirement. Proficiency in MS Office programs (Word, Excel, and Outlook) is also required. Experience using Ticketmaster Archtics ticketing system is preferred. A passion for building relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position. Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary. The ability to work a non-standard work week which will include nights, weekends and holidays is mandatory.