Sensitive Position No Sensitive Position Statement A sensitive position requires a fingerprint-based criminal history Check.
Campus Security Authority Yes Campus Security Authority Statement This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities”. A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel No Designated Personnel Statement This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest No Statement of Economic Interest Statement This position may require a Statement of Personal Economic Interest.
Restricted Position Yes Restricted Position Statement A restricted position would be subject to availability of funding.
Chief Objective of Position The Assistant Director for the Captains Crew will oversee the daily operations of athletic annual giving initiatives and all athletic ticket sales functions. The successful candidate will implement all athletic annual giving activities in coordination with the Office of Advancement and direct the daily operations of the athletic ticketing office to ensure a high level of customer service to all patrons. This position will ensure excellent customer service is provided for all donors and ticket customers by recruiting and training student employees to support daily operations in a professional manner.
Work Tasks • Oversee the athletic annual giving program to increase donor engagement. • Collaborate with the Advancement team, specifically the Director of Annual Giving and Director of Major and Special Gifts, to support the overall goals of the Office of Advancement, focusing on parent and alumni annual support for athletics. • Meet weekly with the advancement leadership and annual giving teams to ensure proper coordination of athletic annual giving activities • Develop athletic advancement communications in coordination with the Office of Advancement. • Responsible for annual football and basketball season ticket campaigns and coordinating all ticket transactions for athletics donors. • Promote and support CNU Day, the annual one-day fundraising and social media campaigns for the University. • Administer sport-specific fundraising campaigns that support special initiatives that may utilize crowd funding, telethon and direct solicitation strategies. • Develop goals and strategies to increase annual donor participation in the Captains Crew and increase gift revenue, year-over-year. • Manage regular reporting of athletic annual giving activities. • Cultivate relationships with ticket customers to enhance the customer experience. • Develop strong relationships with campus and area community constituents to increase ticket sales. • Responsible for recruiting and training all student personnel to staff the athletic ticket office and manage ticket sales at football and basketball games. • Responsible for maintaining and implementing ticket sales through the Ticket Return platform specifically, customer contact and ticket information and online ticket sales. • Develop a strategy for effectively communicating information to ticket customers to enhance customer service and engagement. • Oversee the annual process for football and basketball season tickets to ensure timely sales. • Direct all day-of-game sales for ticketed CNU athletic events including football, basketball, conference and NCAA tournament events for all sports. • Accurately reconcile and manage ticket sales receipts in accordance with the Athletics Finance Manager. • Perform other duties as assigned. • This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. • Develop and maintain very positive and professional customer service and relations within the department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrate a positive and professional attitude and treat everyone with dignity and respect. Fully support the “Student First” value at CNU and routinely go the extra mile in providing service. • Review and communicate safety issues to assure a safe and healthy workplace and a reduction in work related absence. Knowledge, Skills, Abilities (KSA's) requiredMust have outstanding customer service and interpersonal communication skills; ability to maintain confidentiality and exercise uncompromising judgment and discretion. Must be able to work flexible hours to include nights and weekends. Computer skills that promote exceptional communication and data management.
Knowledge, Skills, Abilities (KSA's) preferred Skills in Microsoft Office including word and excel; ability to interact effectively with a disparate collection of internal and external constituencies; knowledge of NCAA rules and regulations.
Required Education Must have a Master’s Degree in a related field; or a Bachelor’s Degree in a related field and work experience at a level which equates to an advanced degree.
Experience Required Experience working with donors and fundraising. Experience with event management and ticket sales. Experience with databases and data analysis. Experience in strategic planning and marketing related to fundraising. Experience with databases, spreadsheets, word processing. Proven success in customer service. Experience supervising employees.
Experience Preferred Prior experience in a college or university setting. Experience in utilizing of ticketing and donor software. Experience with Microsoft applications.
CNU Information Selected by The Princeton Review to be included in The 381 Best Colleges: 2017 Edition, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, CNU is dedicated to the ideals of scholarship, leadership and service. The University is located in Newport News, Virginia and enrolls 5,100 students. Academic programs at CNU encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has recently completed over $1 billion in capital construction on its 260-acre campus, generated over 7,500 applications for a freshmen class of 1,230 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and 11th among all regional universities in the South. In addition, CNU is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport University is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit www.cnu.edu.
Posting Detail Information
Posting Number AP021P
Number of Vacancies 1
Posting Date 09/05/2018
Application Deadline 09/24/2018
Application Instructions Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.
Review of applications will begin September 24, 2018. Applications received after September 24, 2018, will be accepted but considered only if needed.
Search finalists are required to complete a CNU sponsored background check.
Quick Link for Internal Postingshttp://jobs.cnu.edu/postings/6837
EEO Statement Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
About Christopher Newport University
Selected by The Princeton Review to be included in The 379 Best Colleges: 2015 Edition, Christopher Newport University is a public school offering a
private school experience -- great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, CNU is dedicated to
the ideals of scholarship, leadership and service. The University is located in Newport News, Virginia and enrolls 5,100 students. Academic programs at
CNU encompass more than 80 areas of study, from biology to business administration and political science to the performing arts. The University has
recently completed nearly $1 billion in capital construction on its 260-acre campus, generated nearly 8,000 applications for a freshmen class of 1,200 and
has been ranked by U.S. News & World Report’s America’s Best Colleges guide as number 7 among public regional universities in the South and
number 2 in the South in the list of "up and coming schools" for making "the most promising and innovative changes in the areas of academics, faculty,
student life, campus and facilities." For further details and information about Christopher Newport University, visit the University’s web site at