Under the direction of the Assistant Athletic Director for Ticketing, will oversee operation of the ticket office on a daily basis.
ESSENTIAL JOB FUNCTIONS: 1. Under the direction of the Assistant AD for Ticket Sales and Service, supervise and manage the daily operations of the Athletics Ticket Office, including functions at campus-hosted ticketed events, select road games, and post-season events. (30%) 2. Process ticket orders for season, individual, group, and mini plan ticket packages for all sports. Responsible for the processing of ticket invoices and payments. (20%) 3. Work closely with the Green Wave Club to assist with premium ticket sales, donor relations, and fund development. (20%) 4. Responsible for maintaining computerized ticketing system, including creating and maintaining seasons within Paciolan. Manage all aspects of the online ticketing process. Help to constantly update database for all donors and ticket holders. (20%) 5. NCAA Related: Ensures that all Department of Athletics and University related activities operate in full compliance with university, conference and NCAA rules and regulations. Attends and participates in scheduled compliance seminars and complies with all the Athletic Department’s efforts to monitor compliance with NCAA regulations. Seeks interpretations from the compliance staff before acting when necessary. Reports potential rules violations immediately. Completes required compliance paperwork in a timely and efficient manner. Monitors all of their areas and/or programs activities closely to maintain compliance with applicable rules and regulations. (5%) 6. Performs other duties as assigned by the Assistant Athletics Director, Ticket Services and Customer Service. (5%)
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:
Bachelor’s degree and 3 years’ ticket operation experience or High School diploma/equivalent and 9 years’ ticket operation experience
Previous experience with computerized ticket systems
Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships.
Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information.
Must have truly outstanding customer service and interpersonal communication skills.
Must possess good decision-making skills, solid judgment and interpersonal effectiveness.
Must have an interest and ability in serving others as one of the primary functions of their job.
Ability to interact effectively with customers, coaches, administrators, student athletes and coworkers.
Strong organizational, management and leadership skills.
Proven ability to multi-task effectively.
Ability to prioritize assignments and meet deadlines.
Proficient computer skills including word processing, spreadsheets and social media.
Availability to work flexible work schedule including nights and weekends.
Travel with sport teams for away contests.
Thorough knowledge of NCAA and American Athletic Conference rules and regulations.
In order to be considered for the position, applicants are required to apply to IRC14538 via the Tulane University Employment Job Board (http://www2.tulane.edu/jobs/). The position closes on Sunday, July 15, 2018.
Previous experience in Division I Intercollegiate Athletics
Previous detailed experience with Paciolan Ticketing Software
Internal Number: IRC14538
About Tulane University
Founded in 1834, Tulane is one of the most highly regarded and selective independent research universities in the United States. A member of the prestigious Association of American Universities, we take pride in being a part of this select group of 62 universities with “pre-eminent programs of graduate and professional education and scholarly research.” Our schools and colleges offer undergraduate, graduate and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine and public health and tropical medicine. With a seventeen-sport program that competes in the American Athletic Conference, Tulane Athletics is on the rise, boasting one of the oldest and most storied athletics programs in the Southeast, and indeed the nation.