Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Office Assistant provides customer service and ticket sales duties in person and via the telephone. Customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, event creation for Archtics and EMT systems, and phone messaging. Will serve in a supervisor role on game night for football and be the designated representative for baseball post season. Manages scanners for football.
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Qualifications and Specialized Skills
Ticket sales experience in an athletic ticket office environment.
Proficient with Microsoft Word and Excel.
Effective interpersonal and verbal/writing skills.
One year of customer service including cash handling duties.
Experience with Archtics/Ticketmaster.
Additional Salary Information: This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before 06/30/2019, with the possibility of reappointment and/or permanency. This position is designated non-exempt under FLSA and is eligible for overtime compensation.
Internal Number: 6622
About San Diego State University
San Diego State University is the oldest higher education institution in San Diego.
Since its founding in 1897, the university has grown to become a leading public research university. Each year, SDSU provides more than 35,000 students with the opportunity to participate in an academic curriculum distinguished by direct contact with faculty and an international emphasis that prepares them for a global future.
The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University. Currently, there are 19 sport programs, approximately 550 student-athletes, and 17 offices in the department. The offices include the following: The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video.