UC San Diego, located in La Jolla, in the San Diego Metropolitan area, enrolls over 35,000 students and is one of the University of California’s 10 campuses. UC San Diego has earned recognition as one of the world’s premier research universities and one of the top-10 public universities in the nation.
UC San Diego Athletics is reclassifying to NCAA Division I as a member of the Big West Conference. We are looking for a dynamic individual to develop our ticketing program. This is an opportunity to help build an innovative and exciting ticketing system. Triton Athletics promotes the pursuit of excellence, strength of character, teamwork, ethical conduct, and diversity, and is inextricably linked to the educational mission of the University. UC San Diego has a proud tradition of academic and athletic excellence.
The Ticket Operations Director manages ticket operations, development of the ticketing platform, policies and procedures, including setting up venue seat mapping and digital ticketing programs for Athletic Department events. This position will manage the relationship with the selected ticketing platform and will collaborate daily with Marketing, Development and Corporate Partnerships to maximize revenue and create a comprehensive ticketing campaign. This will include cultivating current, past, and new individual and group prospects to generate sales, as well as participating in ongoing efforts to increase the use of data analytics and business intelligence to discover new revenue opportunities.
The incumbent reports to the Associate AD for Corporate Partnerships & Sports Administration, and will provide an efficient sales process, good fiscal practices and exceptional customer service. The Ticket Operations Director will have a strong working knowledge and understanding of NCAA rules relating to ticketing and revenue generation. . The incumbent will follow the athletic philosophy consistent with that of the UC San Diego Athletic Department and NCAA, and a commitment to diversity in all of its forms.
A complete application will include an online resume, cover letter and contact information for three professional references.
Experience and knowledge in an athletics ticket office working with ticketing platforms, sales, customer service and client services.
Problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Ability to prioritize and handle multiple projects and deadlines in a fast paced environment. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.
Highly effective verbal and written communication skills. Strong oral and written communication skills to communicate and interact with persons of diverse backgrounds and personalities.
Demonstrated experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing.
Demonstrated supervisory skills, including the ability to hire, train, motivate, and evaluate student employees, interns and volunteers.
Knowledge of ticketing accounting, security procedures and cashiering controls.
Ability to establish and maintain cooperative working relationships with staff, students, and clients.
Ability to establish a strong network of campus contacts to build knowledge about the job and to secure support for program needs.
Demonstrated ability to use good judgment for problem solving; ability to analyze data and situations and provide recommendations based on findings; ability to be proactive to avoid potential problems.
Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Strong demonstrated ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities.
Demonstrated skill in organizing, updating and manipulating data on a systematic basis.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Internal Number: 92983
About UC San Diego Tritons
"A Proud Tradition of Academic and Athletic Excellence." That is the slogan most often associated with the UC San Diego Athletic Department. Since becoming a member of the NCAA less than 25 years ago, the UCSD program has backed up those words with achievement. UC San Diego Athletics sponsors a broad based program of 23 National Collegiate Athletic Association (NCAA) sports, with approximately 600 student-athletes. It promotes the pursuit of excellence, strength of character, teamwork, ethical conduct, and diversity, and is inextricably linked to the educational mission of the University. The 23-sport athletics program is subject to NCAA regulations and must demonstrate compliance to Title IX which is recorded in the Equity in Athletics Disclosure Act (EADA) annual report to the Department of Education. Our Division II program is evolving into one of the premiere NCAA athletics programs in the nation; setting the standard in all aspects of competitive success, academic excellence, ethical conduct, student-athlete experience, campus pride, the development and retention of coaches and staff, and the establishment of lifelong relationships. Athletics enhances campus, alumni, and commu...nity pride while fostering collaborations that increase our profile and visibility throughout the region. Since moving to the NCAA Division II level in 2000, UC San Diego has placed in the top seven programs in the country on ten different occasions and finished second overall twice. UC San Diego has also won five out of the last six California Collegiate Athletic Association (CCAA) Commissioners Cup titles, an award that recognizes the best overall athletics program in the conference. In 2010, UC San Diego was ranked first in Division II and twenty third overall in the National Collegiate Scouting Association (NCSA) Collegiate Power Rankings, which comprehensively measures student-athlete graduation rates, academic strength and athletic prowess. UC San Diego was also the top-ranked Division II institution in 2008.