Associate Director, Sport Management Master's Program (Southern California/Orange County, CA)
University of San Francisco
Under the supervision of the Director of Administration for the Sport Management Program, the program seeks a detail-oriented individual with strong organizational and interpersonal skills, and a committed work ethic to assist in marketing, recruitment, application processing, admission, and advising activities at the Orange Branch Campus in the City of Orange.
The position assists the Director of Administration in the development and implementation of communications and activities involved in marketing, recruiting, admissions, outreach, and student services, with a specific focus on the Southern California program.
The Associate Director works with the Director of Administration and Director of Academic Programs to support the Sport Management Program goals.
The Associate Director assists the Director of Academic Programs in services for the faculty in the Southern California Program.
Supervises the Senior Branch Campus Administrator for the Southern California Program, whose time is split between servicing Sport Management and managing the Branch overall.
Customer Service • Provide excellent customer service and response to prospects, applicants, and admitted students in the Sport Management Program. • Provide well-organized, results-driven administrative support to the Director of Administration of Sport Management in the prospect, application, and admission process.
Application/Admission Process and Advising Responsibilities • Work closely with the Director of Administration in the processing of applications, including the application evaluation and proactive consultation with the Director regarding questions/concerns about an applicant. Recommend admission decisions to the Director. • Input, revise, and maintain data for application and admission processing. • Provide academic and career advising to students and alumni. • Monitor academic progress of, and meet with, matriculating students to ensure student success. • Respond to email, phone, and in-person questions and concerns from prospects, applicants, and admitted students. • Ensure that printed and online processes, instructions, and communications are updated and refreshed. Work with ITS, Web Services and the Office of Graduate Programs in the College of Arts and Sciences. • Supports the Internship Program by maintaining and building new relationships with internship field sites. • Build a positive community among members by planning student-centered events.
Marketing, Recruitment, and External Relations • Assist in communications to prospects, applicants, and admitted students (email campaigns, direct mail campaigns, updating of websites, web ads, phone inquiries, in-person appointments and information sessions, and selected graduate fairs). • Assist in launch and implementation of outreach and recruiting activities to achieve projected enrollment. • Identify new outreach and recruiting strategies, communications and approaches, and assist in their implementation. • Collaborate with the College of Arts and Sciences web manager to ensure the website content is updated and accurate. • Develop a twice annual Sport Management e~Newsletter (online) as a marketing piece. • Communicate with prospective graduate students by email, phone, and in-person. • Coordinate logistics for off-campus recruitment at graduate fairs/education fairs/career fairs and with sport management university/college clubs. • Send Follow-up communications (emails, letters, phone) to prospective students met at information meetings and Graduate School Fairs. • Work with the Director of Administration and USF in the implementation of email campaigns. • Assist in the marketing and sponsorship on social media networking sites and user-driven sites. • Assist in the planning and implementation of online recruiting events such as webinars and chat sessions. • Coordinate and assist in advertising with university newspapers, print, and web ads for open houses and information meetings. • Maintain a variety of reports on applicants, prospects, and admitted students. • Distribute, compile and manage Student Entrance Surveys and survey results. • Perform other responsibilities as assigned. • Outreach to sport business community in Southern California with the goal of developing relationships that lead to internship opportunities, guest speakers, and general program awareness.
Facilities Management • Work with the landlord of the Southern California Program Office (i.e., the Sisters of St. Joseph) to maintain a good relationship and excellent program facilities.
• Three years or more experience in administrative management. • An individual with demonstrated ability for careful, conscientious work even with interruptions and minimal direct supervision. • The candidate has excellent judgment and respect for confidentiality; strong oral and written communication skills; and a warm, professional and responsive demeanor. • The candidate brings a positive and enthusiastic presence to a fast-paced but collegial work environment, and has a strong commitment and responsiveness to the College’s prospects, applicants, and admitted students. • Experience in Word, Excel, Filemaker Pro and other applications. • Bachelor’s Degree required. Master’s Degree preferred.
Additional Knowledge, Skills, and Abilities:
• The position reports to the Director of Administration of Sport Management in a professional academic office. • The position requires someone who can work with minimal supervision, and who communicates frequently and directly with the Director of Administration concerning any question that arises with prospects, applicants, accepted students, and current students. • It is preferred that the applicant has experience in marketing and communications with applicants, admitted applicants, and prospective students. • It is preferred that the applicant has experience in advising university-level students and university student service experience. • The position communicates in a helpful, effective manner with faculty and staff in the College, regarding concerns of prospects, applicants, admitted applicants and current students. • It is strongly encouraged that the candidate have knowledge of and connections to the Southern California sport business community.
For information on how to apply, please visit the following link:www.usfjobs.com
EEO Policy The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.