The University Athletic Association (UAA) is looking a Service & Retention Representative whose main focus will be providing first-class customer service to season ticket holders and Gator Boosters through timely proactive and reactive relationship building strategies in order to increase season ticket holder loyalty, customer satisfaction and retention rate. The Representative is responsible for meeting established goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons and upgrades. The Representative will develop excellent relationships with accounts and deliver customized communications, programs and benefits to the Florida Gators fan base. This posting closes on October 22, 2017. Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, tuition reimbursement, pension, event tickets, employee events and recognition programs. Competitive compensation package commensurate with candidate’s previous experience and qualifications. You can view our benefits on the official job posting at www.FloridaGators.com/employment
A Bachelor’s Degree plus two years of customer service and/or retention experience in an intercollegiate or professional athletics setting is required. An equivalent combination of education and experience may be substituted in lieu of the degree requirement. Proficiency in MS Office programs (Word, Excel, and Outlook) is also required. Experience using Ticketmaster Archtics ticketing system and CRM system (Microsoft Dynamics, Salesforce, etc.) is preferred. A passion for building relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position. Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary. The ability to work a non-standard work schedule which will include nights, weekends, holidays and possible overnight travel is mandatory.